Refund Policy

Refund Policy

We do not accept returns or exchanges for change of mind. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

To start a return, you can contact us at the “Get in touch” page on our website

If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

Hi!

I'm Ashley Renee, a makeup artist with over 10+ years experience and I created this brand for YOU.

I started Ashley Renee Co. after a formal client’s mum quite literally lost it at me for having no touch-up products for purchase. After many tears I thought to myself… why not?

A year later and here we are, providing client-driven designs straight to you in studio and now finally online!

We’re still very new, so if you have any feedback for us please head to “get in touch” to leave your thoughts.

Big hugs,

Ashley Renee